Shipping & Returns
Shipping & Delivery
Free Shipping: Orders being delivered to a US address are eligible for free shipping if the order total is $99 or greater. The shipping method is up to us and we will use a bubble mailer on lightweight items, so please select one of the paid options if you prefer a particular method. ALL US shipments have delivery confirmation, but some are slower than others.
Shipping: Most orders will be shipped via USPS. Heavy domestic shipments with free shipping will be sent via a Fedex ground method. Shipping rates are calculated real time using USPS and Fedex current rates and are based on the weight of the items and packaging on the order. Please use the shipping calculator after adding your desired items to the shopping cart to determine actual shipping costs. There is no handling or packaging surcharge.
Orders for in stock items are usually shipped out within two business days of receipt of payment; most are same or next day.
International Shipping: International orders are welcome and will be shipped via USPS or Fedex. The packages will be marked as merchandise, so check with your local customs office to determine if you will be charged any additional taxes or fees. We do not charge or handle any sort of duties, VAT, tax, or other fees other than Georgia sales tax for shipments to Georgia. International first class shipments can take 30 days or more at times, so please keep that in mind when selecting that method.
Returns & Replacements
Please contact us for a return authorization number before sending items back. Return shipments that do not include an RMA# will be returned to sender.
Returns are accepted on NEW, UNUSED items within 30 days of delivery. Shipping charges will not be refunded. Orders that qualify for free shipping will have the original shipping cost deducted from the refund amount. Items that are received by the customer as defective or not as described can also be returned for a full refund or exchange within 5 days of delivery. All original accessories, packaging, tags, etc. must be included and in new condition when returning any item. Flashlights, knives, and any other items that show sign of wear or are not in 100% brand new, original condition will not be accepted for return. We will verify any defective claims on returned items. Items must be shipped to us within five business days of initiating the return. You are responsible for packaging and shipping the items via a method that protects the items and ensures that the package arrives with the items intact. Processing the return can take up to ten business days after receiving the item.
Abuse Testing: We will not accept returns on flashlights or other items that were abuse, water, or otherwise tested outside of basic functional operation. If the light fails during your testing, it will then be a warranty issue if the manufacturer's warranty covers the issue. Please check the manufacturer's warranty policy for coverage and the user manaul for proper care.
Personal Preference: Personal preference issues such as clothing fit, food taste, LED tint, pre-flash, inductor whine, minor cosmetic issues that do not affect the function of the product, battery life, LED centering, output levels, etc. will not be considered defective issues when returning items.
Items Excluded From Return: Limited Edition Items with Custom Finishes, Batteries, food, fuel and other consumable items will not be eligible for return unless received as defective. Items that would have a possible hygiene issue such as underwear, whistles, etc. will not be eligible for return unless received as defective. Climbing gear is not eligible for return under any circumstances unless received as defective.
Excessive Returns: Customers that have a history showing an excessive number of returns may be required to pay a 15-30% restocking fee on any returned items.
International Returns: Customer will be responsible for 100% of the return shipping on international return shipments. We will test all flashlights for basic functionality before shipping any international flashlight shipment. Please keep in mind that we will not reimburse return shipping on international orders for any reason other than one that was our mistake. We will help with any warranty issues detailed in our warranty policy, but will not reimburse for the international shipping required to get the product to us.