Customer Reviews 4 item(s)
- Got my switch replaced.
I wrote about my problems with communicating with manufacturer and how I gave up on trying to fix my flashlight, but my review did not get posted.
Now my 3rd writing... Out of the blue got email from manufacturer (after I gave up trying) that my switch was shipped to GG. As soon as GG got it, they shipped it to me - thank you GG - now my flashlight is back in full working order. I did put apoxy around the switch so I do not loose it again.
I wish all my reviews were posted, so that my story was continues.
Value Quality Price
- Chinese quality - Chinese customer servise! At first I loved Klarus - now will not buy their product again.
Follow up. Contacted manufacturer for warranty. Wrote to them couple of dozens of times. Every time got a polite response that they needed the bill, then my address, then my phone number, then my name,.. Even though all that info was on the bill anyway. Then they had to refer to different customer agent. Then the whole thing startwd from the begining: they need a bill, then name, then address, then phone number,...
Evetualy they stopped responding.
Price Value Quality
- Not reliable.
Was excellent flash light until I took it out into a wild. First time outside the orange button fell out and lost. Now there is a hole in my RS20. No moisure freely comes deep inside my flash light. It is useless now.
Quality Price Value
- Quality light with many uses
I purchased the Klarus RS20 because of having both the primary LED and the side LED. The primary LED has great throw with its smooth deep reflector. I find the side LED the most useful for most activities like camping, walking the dog, as a lantern, etc. Both lights can be on at the same time lighting up where you walk as well as down the road or trail. The side LED has strobe also and additional red green and blue colors. The magnetic charging system is simple and easy to use. This light has so many uses with the two LEDs. Only disadvantage I see is that at 176mm it is too big for pocket carry. This is a quality light for almost any need you have.
Price Value Quality