Customer Service
- Shipping & Delivery
- Free Shipping: Orders being delivered to a US address are eligible for free shipping if the order total is $49 or greater. The shipping method is up to us and we will use a bubble mailer on lightweight items, so please select one of the paid options if you prefer a particular method. ALL US shipments have delivery confirmation, but some are slower than others.
Shipping: Most orders will be shipped via USPS. Heavy domestic shipments with free shipping will be sent via UPS ground. Shipping rates are calculated real time using USPS current rates and are based on the weight of the items and packaging on the order. Please use the shipping calculator after adding your desired items to the shopping cart to determine actual shipping costs. There is no handling or packaging surcharge.
Orders for in stock items will be shipped out within two business days of receipt of payment; most are same or next day.
International: International orders are welcome and will be shipped via USPS. The packages will be marked as merchandise, so check with your local customs office to determine if you will be charged any additional taxes or fees. International first class shipments can take 30 days or more at times, so please keep that in mind when selecting that method. - Returns & Replacements
- Returns are accepted on NEW, UNUSED items within 30 days of delivery. Orders that qualify for free shipping will have the original shipping cost deducted from the refund amount. Items that are found to be defective or not as described can also be returned for a full refund or exchange within 15 days of delivery. Please contact us for a return authorization number before sending items back. All original accessories, packaging, tags, etc. must be included and in new condition when returning any item.
- Personal preference issues such as clothing fit or LED tint, pre-flash, inductor whine, battery life, LED centering, etc. will not be considered defective issues when returning items.
- Privacy & Security
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Going Gear website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the information for the recipient. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Child Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by signing into your account using the My Account link at the top right of every page. We use this procedure to better safeguard your information.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us using the Contact Us link at the bottom of every page.